Privacy Policy

Effective date: 16 July 2026

Mirio Cleans respects your privacy and is committed to handling your personal information carefully and responsibly.

This Privacy Policy explains how Mirio Cleans collects, uses, stores and discloses personal information when you visit miriocleans.com.au, request a quote, book a service, communicate with us or use our window-cleaning services.

In this policy, “Mirio Cleans”, “we”, “us” and “our” refer to the Mirio Cleans window-cleaning business operating in Sydney, New South Wales.

1. Personal information we collect

Depending on how you interact with us, we may collect:

  • your first and last name

  • phone number and email address

  • property or service address

  • postcode and general location

  • property type and number of storeys

  • details of the services you are interested in

  • preferred service dates and cleaning frequency

  • photographs or videos of windows, screens, tracks, glass rails or other areas of the property

  • information included in enquiries, quote requests or other messages

  • appointment, quote, invoice and payment information

  • records of our communications with you

  • feedback, reviews or complaints

  • information about how you heard about Mirio Cleans

  • marketing preferences

  • basic technical information collected when you use our website, such as your browser type, device type, IP address and website activity.

We do not generally need to collect sensitive information. Please avoid including sensitive or unnecessary personal information in photographs, messages or quote requests.

2. How we collect personal information

We may collect personal information:

  • directly from you through our website forms

  • when you contact us by phone, email, text message or social media

  • when you request or accept a quote

  • when you make or change a booking

  • when we attend your property

  • when you make a payment

  • when you provide feedback or leave a review

  • through website cookies and analytics tools

  • through service providers we use to manage our website, bookings, customer records, estimates, invoices and payments.

Where practical, we collect personal information directly from you.

3. Why we collect and use personal information

We may use your personal information to:

  • respond to enquiries

  • assess the work required and prepare a quote

  • contact you for additional information or photographs

  • arrange, confirm or reschedule appointments

  • provide window-cleaning and related services

  • identify and access the correct property

  • communicate about weather delays, access issues or changes to the service

  • create and send estimates, invoices and receipts

  • process and confirm payments

  • maintain customer and service records

  • provide customer support

  • respond to feedback, disputes or complaints

  • improve our website, services and customer experience

  • comply with legal, tax, insurance and record-keeping obligations

  • protect our rights, property, customers and business

  • send marketing communications where you have consented to receive them.

You do not have to provide us with your personal information. However, we may be unable to prepare an accurate quote, contact you or provide the requested service without it.

4. Property photographs

We may ask you to provide photographs or videos so we can understand the number, size, type, condition and accessibility of the windows or other areas requiring cleaning.

These images will generally be used to:

  • assess the requested work

  • prepare or confirm a quote

  • plan the equipment and time required

  • document existing property conditions

  • address questions or disputes about the service.

Please avoid including people, identification documents, vehicle registration details or other unnecessary personal information in photographs.

We will not use identifiable photographs of your property for advertising, social media or promotional purposes without your permission.

5. Service and marketing communications

We may contact you about:

  • your enquiry or quote

  • an upcoming appointment

  • access to the property

  • changes caused by weather or other circumstances

  • invoices, payments or receipts

  • follow-up questions relating to a completed service.

These communications are necessary for managing your requested service.

Submitting an enquiry or using our services does not automatically subscribe you to promotional marketing.

We will only send promotional emails or text messages where we have your consent or are otherwise permitted to do so. Marketing messages will identify Mirio Cleans and provide a way to unsubscribe.

You can withdraw your marketing consent at any time by:

  • using the unsubscribe option in the message

  • replying “STOP” to an SMS where available

  • contacting us at support@miriocleans.com.au.

Withdrawing from marketing will not prevent us from sending necessary messages about an active quote, appointment, invoice or service.

6. Payments

Payments may be processed using third-party payment providers such as Square or through bank transfer.

When you make a card payment through a payment provider, your payment information is handled in accordance with that provider’s systems and privacy practices. Mirio Cleans does not ordinarily receive or store your complete card number or card security code.

We may retain records showing the amount paid, payment date, payment method, transaction status and related invoice information.

7. When we disclose personal information

We do not sell or rent your personal information.

We may disclose information where reasonably necessary to:

  • website hosting and form providers

  • customer-management, quoting, booking and invoicing platforms

  • payment processors and financial institutions

  • email, telephone and messaging providers

  • cloud storage and information-technology providers

  • accountants, insurers, legal advisers and other professional advisers

  • contractors or service providers assisting with our business, where applicable

  • government agencies, regulators, courts or law-enforcement bodies where required or authorised by law

  • another party where you have authorised or requested the disclosure.

We only provide service providers with the information reasonably necessary for them to perform their services.

8. Overseas processing and storage

Some technology and service providers may store or process information outside Australia.

The privacy protections and laws applying in another country may differ from those in Australia. Where practicable, we select reputable service providers and take reasonable steps to ensure personal information is handled appropriately.

9. Cookies and website information

Our website may use cookies and similar technologies to:

  • operate essential website features

  • remember website preferences

  • understand how visitors use the website

  • measure website performance

  • identify and resolve technical problems

  • improve our content and services.

Cookies are small files stored on your device. You can usually block or delete cookies through your browser settings. Disabling cookies may affect how some parts of the website function.

Our website may also use analytics provided by Squarespace or other service providers. Analytics information may include pages viewed, approximate location, browser type, device information, referral source and time spent on the website.

10. Third-party websites

Our website may contain links to third-party websites or services, including payment, social-media or review platforms.

We are not responsible for the privacy practices or content of third-party websites. You should review the privacy policy of the relevant third party before providing personal information.

11. How we protect personal information

We take reasonable steps to protect personal information from:

  • loss

  • misuse

  • interference

  • unauthorised access

  • modification

  • disclosure.

These steps may include password protection, account security controls, restricted access, software updates and the use of reputable website, communication and payment providers.

No internet transmission or storage system is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

12. How long we retain information

We retain personal information only for as long as reasonably necessary for:

  • providing and following up on services

  • maintaining customer and business records

  • resolving complaints or disputes

  • meeting tax, insurance and legal obligations

  • protecting against fraud or legal claims.

Information that is no longer reasonably required may be securely deleted, destroyed or de-identified, subject to any legal record-keeping requirements.

13. Accessing or correcting your information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to confirm your identity before responding.

In some circumstances, we may be unable to provide access to certain information. Where appropriate, we will explain the reason.

You may also ask us to delete information. We will consider the request, although we may need to retain certain records for legal, tax, insurance, payment or dispute-resolution purposes.

14. Privacy complaints

Please contact us if you have a question or concern about how your personal information has been handled.

We will review the concern and aim to respond within a reasonable period.

Where the Privacy Act 1988 applies and you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

15. Changes to this Privacy Policy

We may update this Privacy Policy when our services, website, business practices, service providers or legal obligations change.

The current version will be published on our website with its effective date.

16. Contact us

For privacy enquiries, access or correction requests, deletion requests or complaints, contact:

Mirio Cleans
Suite 817, 308 Wattle Street
Ultimo NSW 2007
Australia

Email: contact@miriocleans.com.au
Website: miriocleans.com.au‍
ABN: 16 124 588 329